Starting from 1st January 2014, ICANN (the governing body for top level domain names) is introducing a new process that requires domain registrants to validate their contact details via the email address held against their domain. This will only affect .COM, .ORG and .NET domain names – this does not affect anything ending in .UK.

How does validation work?

When a domain name is registered, transferred or due to renew, you will receive an email entitled ‘Registrant validation email’ from our domains partner, OpenSRS. This will contain a link asking you to validate your email address. It is imperative that you do not ignore this email, and validate your email address via the link provided as soon as possible.

How long do I have to validate my email address?

You need to validate your email address within 15 days from the point that you first receive the notification. Further reminders will be sent on days 5, 10 and 13 of this 15 day period to ensure that you don’t forget to validate your details.

What happens if I don’t validate my email address?

If you fail to validate your details within 15 days of the initial notification, your domain will be suspended and any website/email using this domain will be unavailable. Your domain can be reactivated, but this process may take up to 72 hours.

Please make sure that you look out for these emails and DO NOT IGNORE THEM. React to them immediately so that your website and email account remain active.

This process is completely out of the hands of Clarke Design and we cannot change or affect it in any way.

What happens if my domain is suspended?

If your domain name is suspended, you must contact Clarke Design and we’ll update your domain name contact records. Once these records are complete, we will resend you the validation email address. Simply click on the link within this email to validate your contact details and remove the suspension. Due to propagation of domain names across the internet, it may take up to 72 hours to reactivate a domain name after suspension.